Help Center

Store FAQ

Ordering & Payment

How to Using a Coupon Code When Placing an Order

What Types of Power Adapters Do Tenvellon Provide

How to Cancel My Order

How to Change My Order

How to Change My Shipping Information

Delivery & Shipping

How Long is the Delivery Time

Where Can I Track My Order

When Will My Order Be Shipped Out After Payment

When/Where Can I Get My Tracking Number

How Much is the Declared Value for Customs

Do I Need to Pay the Customs Fee

Can I Change my Shipping Address After Ship out the Order

Return & Refund

How to Check the Status of RMA (Return Merchandise Authorization)

What if the Item(s) I Received is Defective/Incorrect/Damaged?

When Will I Receive my Refund

V380 Q&A

V380 Software Download

V380 for PC

V380 General User Instruction

V380 file connection

V380 Usage

What's is AP mode?

Record Plan

The camera does not find WiFi, is not connected.

I can watch home when I'm outside?

How to Playback the Video?

Can I add more than one camera?

How to share the same camera on multiple devices?

Forget password

Yoosee Q&A

Yoosee Software Download

Yoosee for PC

Yoosee Instructions

How to Share the Same Camera Without Account Bundle

Yoosee Share Remote Link to Others