Help Center

Store FAQ

Ordering & Payment

How to add my order into my account?

What Types of Power Adapters Do Tenvellon Provide

How to Change My Shipping Information

Delivery & Shipping

How Long is the Delivery Time

Where Can I Track My Order

How Much is the Declared Value for Customs

Do I Need to Pay the Customs Fee

Return & Refund

How to Check the Status of RMA (Return Merchandise Authorization)

What if the Item(s) I Received is Defective/Incorrect/Damaged?

When Will I Receive my Refund

V380 Q&A

V380 Software Download

V380 for PC

V380 General User Instruction

V380 file connection

V380 Usage

What's is AP mode?

Record Plan

The camera does not find WiFi, is not connected.

I can watch home when I'm outside?

How to Playback the Video?

Can I add more than one camera?

How to share the same camera on multiple devices?

Forget password

Yoosee Q&A

Yoosee Software Download

Yoosee for PC

Yoosee Instructions

How to Share the Same Camera Without Account Bundle

Yoosee Share Remote Link to Others

Care Smart Home Q&A

Care Smart Home Software Download

Care Smart Home for PC