Shipping & Delivery Policy

Shipping Information
Read the shipping information of Tenvellon carefully to know how your order is dispatched, how to track your shipment, and what the ownership, terms and risks are.

Where We Ship
Orders placed on Tenvellon official website can be shipped to the following countries and regions:

North America: the United States, Canada, Mexico.

Europe: Germany, Italy, Spain, the United Kingdom, France, Poland, Hungary, Belgium, Luxembourg, Denmark, the Netherlands, Finland, Ireland, Portugal, Sweden, Czech, Bulgaria, Estonia, Greece, Lithuania, Latvia, Romania, Slovenia, Slovakia, Croatia, Malta, Austria, Norway, Switzerland, Cyprus, Russia, Ukraine.

Asia Pacific: Australia, New Zealand, Japan, South Korea, Singapore, Malaysia, Vietnam, Cambodia, Indonesia, Thailand, Philippines.

the Middle East: United Arab Emirates, Saudi Arabia
Africa Area.

Note: Orders to remote areas would take a little longer to be delivered.

The product will ship directly from our Chinese factory, logistics methods include international registered parcels, express lines, and international express delivery. The specific shipping logistics method depends on the amount of the order and the shipping cost attached.
Any delivery date given by us is our best estimate only, and Tenvellon cannot be held liable for any loss or damage suffered by you due to any reasonable or unavoidable delay in the delivery of your order.

Shipping Fees:
FREE SHIPPING only supports in some countries and regions, other countries and regions may charge a part of shipping fee, or require the order amount to reach the minimum amount.

For products NOT shipped from the local warehouses (the recipient's address and the shipping warehouse are not in the same area or not in the same country) and without any customs fees declaration, we do NOT be held responsible for any duties, taxes (including VAT) and brokerage fees (if need be). These charges are the recipient’s responsibility.

Check Your Order and Shipment
Your order can be tracked after email confirmation has been sent to you. You can check your order easily via the online tracking page.

Please ensure your address details are correct as once the parcel is on its way we cannot re-direct it. All orders will only be dispatched to the address given at the checkout. It is your responsibility to check and verify. Should any loss be incurred due to the input of an incorrect address or a fraudulent transaction, you will be held responsible as the sole bearer of the pecuniary loss.

Note: Please do not enter any PO Box address, in which your package may be stolen or not delivered successfully.

Normally the orders that have been shipped out (you have received the tracking number or your order status is completed) cannot be cancelled. If you have to refuse delivery after the package is dispatched from Tenvellon due to force majeure, you are subject to the return and refund policies and must pay for the original shipping charges, which will be deducted from your refund.

Please note that you will be required to sign for your package upon delivery. If you are not at home at the time of delivery and do not receive your package, we will send you an email to notify you of it. You can contact the delivery company to arrange another delivery.

If you do not contact the delivery company within 5 days after the delivery attempt, they may return the goods to us. A return charge may be assigned to us which may be twice of the delivery cost.

When the goods are delivered you are responsible for checking that the order is complete and un-damaged. You should check the goods carefully for any visible damage and the contents if possible before you accept the delivery. Should there be any damage to the goods at the point of delivery, you have the right to refuse the goods and let the delivery person know the reason(s) of refusal. Alternatively, you may sign for the goods as ‘UNCHECKED’ at the time of accepting the delivery, you meanwhile accept that the order is completed.

If the product(s) you have ordered are not available at the time of placing your order for any reason, you will be contacted by email or telephone within the same or next working day. We will advise you of the estimated delivery time and if this is not satisfactory you will have the right to cancel your order without any obligations and a full refund will be issued.

Following a successful transaction you will be notified when your order has been dispatched and provided with a tracking number, if not received the email please first check your email “Junk/Spam” folder and then contact us.